Systems Support Specialist

Systems Support Specialist needed for a

contract opportunity with Yoh s client located in

Portland OR !

The Big Picture Top Skills Should You Possess:

• Hands on experience with SQL Database Administration (back-ups, maintenance plans, user administration) for all Viewpoint product suites.
• Strong experience in troubleshooting and solving technical issues including system performance, permissions, connectivity, login issues, and application errors.
• Experience in monitoring, tracking, and documenting customer support calls and related activities in the CRM system.

What You ll Be Doing:

• Systems support specialist is responsible for resolving system-related issues; monitoring and performance tuning in both self-hosted and cloud-deployed Viewpoint environments. This role serves as a support liaison between Viewpoint, third-party vendors and our customers.
• Provide telephone, and Internet support to customers who have questions or issues related to system configuration/setup, product functionality (attachments, scanning, printing, exporting), performance and hosted software services.
• Troubleshoot and solve technical issues including system performance, permissions, connectivity, login issues, and application errors.
• Develops Knowledge Base articles to document troubleshooting steps and common solutions to frequent calls for use by customers and peers. Implement performance optimizations suggested by the engineering personnel.

What You Need to Bring to the Table:

• BA or BS in complementary field of study.
• Three (3) Five (5) years of experience
• Research and diagnose issues independently or as a team.
• Support after-hours and on-call duties as required.

Opportunity is Calling, Apply Now!

Recruiter: Anit KumarYoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more

here! Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Visit

to contact us if you are an individual with a disability and require accommodation in the application process.