Level 3 Technical - NBS Pool
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As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the team.We have a brand-new opportunity for a Level 3 Technical - NBS Pool to work in a corporate environment located onsite with one of our largest and most well-known clients. This position is in the Negotiated Business Solutions group in Hillsboro, OR handling requests for support of software / hardware that are not supported by the regular IT support group. Scope of Activity and Responsibilities:
- Putting OS on client laptops / desktops / tablets, configuration of laptops / desktops / tablets and client data migration
- Advanced break / fix support of software / hardware issues for clients
- Managing and updating tickets via the client's ticketing database
- Flexibility changing directions within an hour, sometimes less
- Travelling between buildings using personal vehicle
- Working inside the FAB / Cleanroom environment
- Minimum 3 to 5+ years technical experience
- A+ certification required within 90 days of start date
- Windows / Linux imaging experience
- Advanced Windows OS troubleshooting
- Basic server imaging with limited troubleshooting
- Basic Linux OS troubleshooting
- Must be able to lift up to 35 lbs. solo
- May be required to walk / sit / stand / crawl / kneel for extended periods
- Must have excellent customer service skills and excellent written / verbal communication skills
- Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily) and Windows 7, 8, and 10