Technical Support Associate

Technical Support Associate

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CUS001610

Position Profile

If you have a passion for technology and a desire to help others, you may want to consider a career at U.S. Cellular.This is no ordinary call center. This is a U.S. Cellular Customer Care Center; a place where you receive outstanding training and the leadership you need to succeed. As someone with the knowledge and expertise to help our customers who call with technical needs, your ability to listen fully to uncover the issue and offer compassionate guidance will set the stage for success in this role. Your ability to educate customers in addition to offering solutions is a strength that will inspire customers to become our advocates.You'll gain an edge if you have an associate's degree, with a bachelor's degree preferred. To be considered, you will need to have two years or more related experience with at least nine months spent in customer service. While previous experience in the wireless industry will enhance your ability to serve our customers, past roles where you served in a "help desk" or troubleshooting capacity in a high-volume call center would also equip you with the skills you need to succeed.You should be able to talk to customers who are experiencing issues with their Apple, Android, or other wireless devices in a way they can understand, to bring a resolution that creates loyal customers. You should also have a technical understanding of Internet connectivity, networking terminology, web and e-mail protocols, and experience with Apple and Microsoft operating systems. Being there for your customers' changing needs is important, so you need to be open and flexible in scheduling your time around their needs on the weekends and holidays.Key to our "Dynamic Organization" is your ability to make connections with your fellow associates and your customers. It leads to an atmosphere of respect, integrity and trust, which will go a long way towards resolving a customer's issue in a positive manner.U.S. Cellular is a drug-free workplace and committed to diversity and inclusion. Qualifications

• High School diploma or GED required; College Degree and 2 years relevant work experience preferred.
• Minimum of 9 months customer service experience required.
• Demonstrated proficiency in communicating complex and technical information clearly and concisely in language and terminology that fits the needs of the customer.
• Experience with wireless products and services such as: wireless modem , Smartphone Operating Systems: BlackBerry®/RIM, Windows Mobile®, IOS and Android, tethered data connections, PDAs (Palm, Pocket PC and IPAQ), telemetry solutions, Brew applications, and MMS/SMS messaging preferred.
• Demonstrated proficiency in resolving technical issues in a high-volume call center.
• Fundamental understanding of Internet connectivity, networking terminology, web (HTTP) and e-mail (POP/SMTP) protocols.
• Proficient in various operating systems including Mac(Apple), Microsoft Office with working knowledge of Windows 8 and 10, and e-mail systems such as Exchange, Notes or GroupWise,.
• Ability to diagnose, troubleshoot and resolve complex data/cellular issues.
• Excellent written and verbal communication skills required.
• Effective decision making skills required.
• Strong interpersonal skills, organization and time-management skills.
• Must be able to work varying shifts.

Job

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Customer Service

Location(s)

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Oklahoma-TULSAOK

U.S. Cellular® is an EEO employer and gives consideration to qualified applicants without regard to race/color/age/religion/sex/sexual orientation/gender identity/national origin/disability/veteran status, pregnancy or genetic information.