Job Details

  • ID#46932364
  • Address 28404 , Wilmington,

    North Carolina

    Wilmington USA
  • Job type

    Full-time

  • Salary USD Hourly based on experience Hourly based on experience
  • Hiring Company

    North Carolina

  • Showed03rd November 2022
  • Date02nd November 20222022-11-02T11:48:00-0400
  • Deadline01st January 2023
  • Category

    Skilled trades/artisan

Service writer

Responsibilities include: scheduling appointments, creating repair orders, warranty claims, keeping records, monitoring service progress, communicating with customers.

Skills required-Multitasking, able to handle multiple customers at the same time and to manage information coming in from various directions, such as phone calls or in-person updates from mechanics

Paying attention to detail so that all work is performed to the customer’s satisfaction

Maintaining a calm, professional demeanor when customers or staff members get stressed

Proficiency in-

Computers – To input data, send emails and perform basic office tasks

Phones – To converse with customers regarding the status of their boat

Warranties – Written point of reference stating how long a repair or part is covered without cost

Recalls – Mandated repairs due to a potential safety issue

Order forms – Paperwork detailing the work to be performed

Estimates – Cost breakdown for services for customers to understand what they will need to pay

Requirements: Non-smoker, valid driver’s license

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