SAP Technical Project Manager
- Category: Et cetera
- Deadline: 29th November 20222022-11-29T23:00:00-0800
- North Carolina
Vacancy expired!
If you want more than just an assignment and to work with an organization that values your contribution to our growth AND has deployed a proprietary Consultant Appreciation Program (CAP) to continue to support your job search efforts in the future Hired by Matrix could be just what you need. We are a distributed organization working with some of the premier Fortune 500 organizations across the US in multiple verticals and disciplines. If you embrace positive culture, a dynamic teaming approach, robust benefits, 401k matching, paid time off, and want more than just your next assignment we are a great Match. Hired by Matrix has been providing talent solutions to help organizations enhance team capacity for decades. As a full-service search firm, we have partnered with companies across industries, including Financial Services, Fintech, Consumer Goods and Services, Security and Logistics, Pharmaceutical / Biotech, Technology, Automotive, Engineering, and Healthcare. Job Description:
- Plans, executes, and finalizes projects according to scope, deadline, and budget, as well as manages ongoing IT operations activities by following ITIL-based ITSM processes.
- This includes directing resources in a matrixed organization and coordinating the efforts of team members to deliver projects according to plan.
- Define project scope, goals, and deliverables that support the business goals and requirements in collaboration with colleagues, senior management, and stakeholders from the customer services team.
- Facilitate gap analysis and business process mapping as is vs to be workshops with IT and business partners.
- Help visualize the big picture of end-to-end service set up to provide technical design for a project that requires strong technical knowledge of ERP SAP CS / SD module & field services mobile solutions and other web-based solutions.
- Proactively manage changes in project scope to maximize success and minimize risk to stakeholders and the company.
- Meet with stakeholders to take detailed objectives and clarify specific requirements for the agreed scope of the project(s).
- Develop complete project plans and associated communications documents.
- Apply project process and management principles to all aspects of project scope and deliverables.
- Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
- Liaise with project stakeholders on an ongoing basis.
- Estimate the resources and participants needed to achieve project goals.
- Develop and deliver progress reports, proposals, requirements documentation, and presentations.
- Report and escalate to IT management as needed.
- Perform risk management to minimize project risks.
- Identify and manage project dependencies and critical paths.
- Track project milestones and deliverables.
- Define project success criteria and disseminate them to involved parties throughout the project life cycle.
- Conduct project postmortems and create a recommendations report in order to identify successful and unsuccessful project elements.
- 10+ years of technical project management experience in the customer services area preferably in SAP SD and/or SAP CS modules. Hands-on expertise in SAP SD and/or CS modules required.
- Communicate with the business SMEs to understand the customer service processes and able to provide IT solutions.
- Communicate with app developers and sap development team on various issues, changes, and projects.
- Participate in release management and projects and write technical requirement specification documents to provide to UI app developers and sap backend team.
- Experience of managing small to medium scale in different technologies like SAP, ServiceNow, and mobile technologies.
- Documentation of work specifications, coordinate and able to work with other IT departments for various projects or in resolving tickets/ issues.
- 10% travel is required.