AVP, Transformation Portfolio Project Manager

Job Description:

Role Summary/Purpose:

The Transformation Portfolio Project Manager (PM) leads program coordination of key business projects to assist with the design of Martech projects targeted to improving identified process areas and improved user experiences. Assist with the implementation and enhancements to both existing work streams as well as approved incremental business critical projects.

Reporting to the VP, Transformation Portfolio Leader, the PM will coordinate key projects across key stakeholders throughout the Marketing function. The selected candidate will be responsible for the planning of project execution, including identifying key stakeholders, risks to plan and appropriate mitigation strategies to help lead to successful project execution. The selected candidate will engage with leadership and peers to ensure the correct level of visibility to the projects and respective impacts to the team.

This role works closely with other Marketing and SYF team members in a matrix environment and should be proficient at leading large projects.

This role is ideal for a candidate who has worked within the disciplines of an Agile PMO.

This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated. We’re proud to offer you choice and flexibility.

Essential Responsibilities:

• Lead projects to represent Transformation Portfolio initiatives affecting processes or platforms across the business.

• Work with cross functional business teams to shape project requirements, facilitate project meetings, project plans, Kanban boards and ongoing communication.

• Create reporting tools to assist with project metrics and where required make necessary adjustments to the project.

• Monitors project risks and escalates when appropriate.

• Lead and influence business change management planning, design, development and execution.

• Identify project impediments to successfully drive change adoption and enablement

• Strong communication skills

• Superior oral and written communication skills, as well as the ability to manage expectations of the business, clients, team members, management and external groups.

• Technical experience with IT projects- integrations, platforms

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor’s degree. In lieu of a bachelor’s degree a high school diploma/GED and 7 years of work experience with an emphasis on process improvement project management will be accepted

• 5+ years of project and process management experience required

• 3+ years of experience creating reports

• Experience with Jira

• Experience with Agile methodology

• Experience in MS Office (Microsoft excel, Word, Teams PowerPoint)

Desired Qualifications:

• Strong business acumen including a broad understanding of financial services business processes and practices

• Prior experience successfully leading and motivating teams in a matrix environment

• Knowledge of SharePoint/Teams

• Chatbot experience

• Exposure to Customer Data Platform (CDP)

• Project Management experience a must

• Superior oral and written communication skills, as well as the ability to manage expectations of the business, clients, team members, management and external groups

• Experience working with QA for projects and overall understanding of best practices

• Hands on, self-motivated professional style with the ability to effectively prioritize multiple initiatives

• Desire to work in an open, collaborative, and fast-paced environment

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.

The salary range for this position is 75,000.00 - 150,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Grade/Level: 11

Job Family Group: