Tier II Help Desk/Field Engineer

Job OverviewWe are currently seeking

Full Time Tier II Help Desk/Field Engineer with a minimum of 5 years of hands on experience with

Microsoft, Citrix and Systems Administration.As a Level II Help Desk / Field Engineer, you will be part of the Lincoln field team dedicated to resolving customer issues in a prompt, professional and friendly manner while focusing on positive customer experiences.

Responsibilities:

• Provide phone, remote and onsite support and remediation for workstation issues
• Troubleshooting and resolving customer system problems across a broad range of technologies; desktop/portable and remote devices, all peripheral devices, application and enterprise system support; computer hardware and software issues
• Provide remote and onsite installations of new software and upgrades
• Provide remote and onsite installation of service Packs and security updates
• Provide helpdesk support including analyzing and resolving end-user issues

Skills & Experience:

• Knowledge of Microsoft operating systems and desktop applications
• Strong general troubleshooting and problem solving skills, including technical knowledge
• Experience with installing, configuring, and administering a broad range of technologies
• Excellent written and verbal communication skills
• Server and Networking experience required
• Knowledge of Citrix, VMware a plus
• Certifications a plus
• Must have Vehicle for travel to client locations

Company Overview:Founded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today!

Benefits:Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere.