Help Desk Support
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Job Title: Help Desk Support Department: Information Technology Function: To keep IT functions available and operational for all users Performance Expectations: Respond to requests for technical assistance in person, via phone, electronically Diagnose and resolve technical hardware and software issues Research questions using available information resources Data entry functions when needed Follow standard help desk procedures Log all help desk interactions Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions Inform management of recurring problems Perform special tasks as directed by the Director IT or Network Manager Responsible for all print room operations, including paper and toner inventory Stay current with system information, changes and updates Physical Demands & Work Environment: This position will require you to be able to lift and move computer equipment including, but not limited to desktops computers, printers, servers, monitors, and cases of paper. Excellent communication skills are a requirement as well as being a team player and having a friendly and professional demeanor. Education/Experience: Troubleshooting technical problems All Windows Desktop operating systems All Microsoft Office product suites Basic Networking concepts and technologies (DHCP, DNS, TCP/IP) Remote access technologies (VPN, terminal services) Basic Active Directory administration VMWare virtualization Basic Exchange administration Basic Linux knowledge A high school diploma or GED is required. Reports Directly To: Director IT, Operations and Infrastructure