Job Details

  • ID#37680582
  • Address 10001 , Lakesuccess,

    New York

    Lakesuccess USA
  • Job type

    Permanent

  • Salary USD $45,000 - $50,000 45000 - 50000
  • Hiring Company

    DBI Staffing

  • Showed04th April 2022
  • Date02nd April 20222022-04-02T03:00:00-0400
  • Deadline01st June 2022
  • Category

    Et cetera

Help Desk Support

Vacancy expired!

Job Title: Help Desk Support

Department: Information Technology

Function: To keep IT functions available and operational for all users

Performance Expectations: Respond to requests for technical assistance in person, via phone, electronically Diagnose and resolve technical hardware and software issues Research questions using available information resources Data entry functions when needed Follow standard help desk procedures Log all help desk interactions Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions Inform management of recurring problems Perform special tasks as directed by the Director IT or Network Manager Responsible for all print room operations, including paper and toner inventory Stay current with system information, changes and updates

Physical Demands & Work Environment: This position will require you to be able to lift and move computer equipment including, but not limited to desktops computers, printers, servers, monitors, and cases of paper. Excellent communication skills are a requirement as well as being a team player and having a friendly and professional demeanor.

Education/Experience: Troubleshooting technical problems All Windows Desktop operating systems All Microsoft Office product suites Basic Networking concepts and technologies (DHCP, DNS, TCP/IP) Remote access technologies (VPN, terminal services) Basic Active Directory administration VMWare virtualization Basic Exchange administration Basic Linux knowledge A high school diploma or GED is required.

Reports Directly To: Director IT, Operations and Infrastructure

Vacancy expired!