Desktop Support - Westchester County
Vacancy expired!
Service Desk Level 2 support and troubleshooting role. Provide technical problem-solving skills with a positive customer service attitude.
This position is on-site in White Plains, NYPLEASE NOTE: Shift is Monday through Friday 9AM - 5PMOccasional on-call weekends/evening/rotation.Great Service Desk Team! Growing Company! Excellent career path.- Provide technical support with strong customer service skills to 1300+ users.
- A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization.
- Single point of user resolution for all desktop technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking. Strong Desktop skills with emphasis on Active Directory.
- Use ServiceNow incident logging system to maintain incidents and requests through the complete ticket life cycle.
- Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors.
- Provision and administer user accounts, distribution groups, and security groups in Active Directory.
- Escalate to operations, solutions, infrastructure engineering, or appropriate team when assistance is needed.
- Provide AV support
- 5+ years of experience in an IT related support position with in-depth knowledge to resolve software, hardware, and networking issues. Experience with both Windows and MAC OS
- Financial services experience a big plus
- Must come out of a large corporate environment with experience handling lots of tickets
- Preferred Certifications: CompTIA A+ certified
- Stellar written and verbal communication skills with the ability to explain details to non-technical users.
- BS/BA degree or equivalent preferred