Desktop Support - Westchester County

Job Details

  • ID#37680090
  • Address 10604 , Whiteplains,

    New York

    Whiteplains USA
  • Job type

    Permanent

  • Salary USD $65,000 - $75,000 65000 - 75000
  • Hiring Company

    Royal Communications

  • Showed04th April 2022
  • Date02nd April 20222022-04-02T03:00:00-0400
  • Deadline01st June 2022
  • Category

    Et cetera

Desktop Support - Westchester County

Service Desk Level 2 support and troubleshooting role. Provide technical problem-solving skills with a positive customer service attitude.

This position is on-site in White Plains, NY

PLEASE NOTE: Shift is Monday through Friday 9AM - 5PM

Occasional on-call weekends/evening/rotation.Great Service Desk Team! Growing Company! Excellent career path.
  • Provide technical support with strong customer service skills to 1300+ users.
  • A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization.
  • Single point of user resolution for all desktop technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking. Strong Desktop skills with emphasis on Active Directory.
  • Use ServiceNow incident logging system to maintain incidents and requests through the complete ticket life cycle.
  • Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors.
  • Provision and administer user accounts, distribution groups, and security groups in Active Directory.
  • Escalate to operations, solutions, infrastructure engineering, or appropriate team when assistance is needed.
  • Provide AV support
  • 5+ years of experience in an IT related support position with in-depth knowledge to resolve software, hardware, and networking issues. Experience with both Windows and MAC OS
  • Financial services experience a big plus
  • Must come out of a large corporate environment with experience handling lots of tickets
  • Preferred Certifications: CompTIA A+ certified
  • Stellar written and verbal communication skills with the ability to explain details to non-technical users.
  • BS/BA degree or equivalent preferred

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