Desktop Support Technician (Must have JAMF or Apple certification)

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What you’ll do:

Setup, configure and provide maintenance to corporate devices, including Windows and Mac desktop/laptops, iPhones/Android/iPad devices and related hardware/software.
Maintain all necessary hardware and software inventories for all corporate devices.
Process software installation requests, both through manual installation and utilizing automation tools such as SCCM and JAMF.
Analyze, troubleshoot and repair corporate devices, including computer peripherals and mobile devices.
Support and maintain user account information including provisioning of new accounts and new access through security and system groups.
As needed, during peak support hours, answer helpdesk phone calls to assist clients.

What you’ll need:

Bachelor’s degree in Computer Science, Information Systems or related course of study required and/or equivalent combination of education and experience preferred.
3 to 5 years of previous experience in an IT technical support role required, or an equivalent combination of education and experience.
ACMT and/or ACiT certification, desirable.
Due to the role being on-site, proof of full vaccination for COVID- 19 is required; the company will consider accommodations based on medical and religious reasons.
Windows OS and hardware knowledge.
Apple iOS / Mac OS and device hardware knowledge.
SCCM and/or JAMF use for centralized management of devices.
Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access).
Proven ability to support virtual desktops and applications (Citrix).
ServiceNow use and knowledge.
Active Directory User/Computer Account administration.
Good public speaking and presentation skills.
Interpersonal skills and ability to interact and work with staff at all levels.
Excellent written and verbal communication skills.

New York