Desktop Support Technician (Must have JAMF or Apple certification)
- Category: Technical support
- Deadline: 26th July 20222022-07-26T00:00:00-0700
- New York
Vacancy expired!
What you’ll do:
- Setup, configure and provide maintenance to corporate devices, including Windows and Mac desktop/laptops, iPhones/Android/iPad devices and related hardware/software.
- Maintain all necessary hardware and software inventories for all corporate devices.
- Process software installation requests, both through manual installation and utilizing automation tools such as SCCM and JAMF.
- Analyze, troubleshoot and repair corporate devices, including computer peripherals and mobile devices.
- Support and maintain user account information including provisioning of new accounts and new access through security and system groups.
- As needed, during peak support hours, answer helpdesk phone calls to assist clients.
- Bachelor’s degree in Computer Science, Information Systems or related course of study required and/or equivalent combination of education and experience preferred.
- 3 to 5 years of previous experience in an IT technical support role required, or an equivalent combination of education and experience.
- ACMT and/or ACiT certification, desirable.
- Due to the role being on-site, proof of full vaccination for COVID- 19 is required; the company will consider accommodations based on medical and religious reasons.
- Windows OS and hardware knowledge.
- Apple iOS / Mac OS and device hardware knowledge.
- SCCM and/or JAMF use for centralized management of devices.
- Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access).
- Proven ability to support virtual desktops and applications (Citrix).
- ServiceNow use and knowledge.
- Active Directory User/Computer Account administration.
- Good public speaking and presentation skills.
- Interpersonal skills and ability to interact and work with staff at all levels.
- Excellent written and verbal communication skills.