Customer Experience Analyst

RESPONSIBILITIES:Kforce has a client in NYC that is seeking a Customer Experience Analyst.Summary:As part of the Customer Experience team, the Customer Experience Analyst will help in initiatives within the Customer Experience team, providing support and working in the tool that is central to our feedback process. Candidates must thrive in a collaborative cross-functional team environment and able to manage multiple deliverables. The Customer Experience Analyst will perform the day-to-day tasks required to collect, manage, and use customer feedback. They will be trained on utilizing the features and functions of feedback management software, and work in excel. The Customer Experience Analyst will closely collaborate with customer experience team and key partners to support identifying, reporting, and suggesting changes to improve the customer feedback process.Responsibilities: Ensure dedication in completing the administrative and other tasks shared with you Be a self-starter who effectively manages ongoing tasks and responsibilities; Use initiative to prioritize, fulfill ad hoc requests and seeks guidance as needed Revise and refine the information based on team feedback Partner across the organization as needed, and maintain the business rules Partner with vendor technical and business process consultants to execute more complex tasks Support requests for data from the feedback management systemREQUIREMENTS: High School diploma/GED required Bachelor's degree from an accredited institution or relevant experience preferred Ability to work effectively with a range of people Ability to thrive in a fast-paced environment, managing multiple deliverables with various deadlines simultaneously Familiar with working in Excel and CSV files Excellent verbal and written communication skills with a strong attention to detail Experience working in a Customer Experience team Some experience with survey research (in an academic setting is fine) Extremely comfortable working with numbers Experience working with crosstabs and open-ended verbatim data Strong analytical, problem-solving, and critical thinking skills, and the ability to multi-task and meet deadlines Team player with strong interpersonal skills Basic understanding of elementary statistics and programs such as SAS, SPSS, R Experience with public speaking Ability to juggle multiple priorities to meet deadlines in a dynamic environment Curious, creative thinker and problem solver with excellent communication skills, both written and verbal Experience with online communities Some experience with Qualtrics, Survey Monkey, UserTesting.com and/or similar tools A passion for insights and making a differenceKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.