Job Details

  • ID#49971991
  • Address 68106 , Omaha / council bluffs,

    Nebraska

    Omaha / council bluffs USA
  • Job type

    Permanent

  • Salary USD USD23 - USD26 23 - 26
  • Hiring Company

    Randstad Technologies

  • Showed20th May 2023
  • Date19th May 20232023-05-19T00:00:00-0700
  • Deadline18th July 2023
  • Category

    Et cetera

Sr. Help Desk Technician

Vacancy expired!

job summary:Randstad Technologies is actively seeking candidates for an exciting opportunity to provide level 1 and level 2 support for one of our client's most critical functions. This position requires you to work onsite in Omaha, NE.For immediate considerstation send resume to Nancy.Lewis@randstadusa.com.

Available shifts:#1: 6 am. to 2:30 p.m Eastern - Every 3rd weekend with a day off during the week.#2: 2:00 p.m to 10:30 P.M Eastern - Every 3rd weekend with a day off during the week.#3: 10:00 P.M to 6:30 a.m Eastern - Every 3rd weekend with a day off during the week. location: Omaha, Nebraskajob type: Contractsalary: $23 - 26 per hourwork hours: 7am to 3pmeducation: High School responsibilities:Required Skills - - strong customer service skills with the ability to remain calm and patient in high-pressure situations- Excellent problem-solving skills with the ability to diagnose and resolve technical issues- Experience with Active Directory, account management, and password resets preferred- strong verbal and written communication skills with the ability to communicate technical information to non-technical users- Experience supporting Virtual PCs (Citrix/AWS) Job Duties - - Provide technical support to customers via phone, email, and/or chat in adherence to all SOPs and procedures- Ensure that all interactions with customers are documented accurately in the ticketing system- Escalate complex issues to the appropriate level of support or department while adhering to established procedures- Collaborate with team members and other departments to ensure customer issues are resolved in a timely and satisfactory manner- Follow all security and compliance protocols in order to maintain the confidentiality of sensitive customer information- Contribute to the development and maintenance of SOPs and procedures to improve the quality and efficiency of the support provided- Utilize CSIRT experience to identify, analyze, and respond to security incidents and vulnerabilities- Perform Software installs for PC rebuilds, refreshes or new PC deployment Job Requirements -

field preferred- Minimum of 2-3 years of experience in a technical support or help desk role- strong customer service skills with the ability to remain calm and patient in high-pressure situations- Excellent problem-solving skills with the ability to diagnose and resolve technical issues- Experience with Active Directory, account management, and password resets preferred- strong verbal and written communication skills with the ability to communicate technical information to non-technical users- Experience supporting Virtual PCs (Citrix/AWS)- Ability to work independently and collaboratively as part of a team- Flexibility to work various shifts as needed, including weekends and holidays- Experience with CSIRT and security incident response is a plus

Experience with Service Now is also a plus. Desired Skills & Experience - CSIRT certification, Knowledge of CSIRT, Solid understanding of potential Security issuesThe essential functions of this role include:
  • working weekends qualifications:
    • Experience level: Experienced
    • Minimum 2 years of experience
    • Education: High School
    skills:
  • Desktop Support
  • AWS
  • Helpdesk
  • User Acceptance
  • User Interface
  • Requirements Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

  • Vacancy expired!