General Manager - Restaurant

Our team is seeking a talented, passionate General Manager. Are you a natural leader with a “Do Whatever It Takes” attitude? You may be a good fit! We are offering a competitive salary and generous benefits to join our team.About UsCoffee Zone was founded in 1994 and is conveniently located in downtown Columbia, MO. Our shop is family-owned and operated, offering different types of coffee and Mediterranean dishes.Position SummaryThe manager is responsible for leading the restaurant operations; models and demonstrated leadership. Successful performance is measured by the consistent delivery of balanced results through our systems, methods, and procedures from the perspective of all our stakeholders.Essential Duties and ResponsibilitiesEnsures excellence in guest satisfaction through commitment to a "Do Whatever It Takes” attitude and a hands-on, lead by example management styleCoordinate daily Front of the House and Back of the House restaurant operationsRespond efficiently and accurately to customer complaintsRegularly review product quality and research new vendorsOrganize and supervise shiftsAppraise staff performance and provide feedback to improve productivityEstimate future needs for goods, kitchen utensils ,and cleaning productsEnsure compliance with sanitation and safety regulationsManage restaurant’s good image and suggest ways to improve itControl operational costs and identify measures to cut wasteCreate detailed reports on weekly, monthly and annual revenues and expensesPromote the brand in the local community through word-of-mouth and restaurant eventsRecommend ways to reach a broader audience (e.g. discounts and social media ads)Train new and current employees on proper customer service practicesImplement policies and protocols that will maintain future restaurant operationsEnsures paperwork accuracy such as daily sales summary reports, petty cash reimbursement forms, and payroll recordsMinimum Qualifications (Knowledge, Skills, and Abilities)Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar roleProven customer service experience as a managerExtensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staffFamiliarity with restaurant management softwareStrong leadership, motivational and people skillsAcute financial management skillsFLSA & Employment Status- Exempt, Full-TimeThe Company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. By applying for this position, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative.Please apply online with Coffee Zone at: https://coffee-zone.hiringthing.com/job/456449/general-manager-restaurant?s=cl