Water Restoration Tech

At assigned customer locations perform restoration services as required. Maintain a high standard of customer service. Complete daily paperwork.

ESSENTIAL FUNCTIONS:

Be a good ambassador/representative for COIT Services, Inc.

Provides prompt and professional service to all customers. This includes being polite, courteous and respectful.

Completes customer service schedules on time. Keeps internal personnel informed of daily schedule.

Demonstrates professional knowledge of all company products and services.

Determines customer requirements and communicates them with supervisor.

Using appropriate cleaning products and wearing appropriate safety equipment, provides professional cleaning services in customer’s home using company provided equipment (i.e., truck mounted cleaning machines, portable cleaning machines, etc).

Follow all safety procedures including the contents of the safety bucket.

Prior to leaving, provide customers with any necessary safety information or instructions concerning the areas just cleaned.

Follow all company procedures and requirements concerning equipment and tool maintenance and operation.

Handle customer complaints and challenging situations in a professional manner.

Resolves customer complaints in a manner mutually satisfactory to both customer and company. Access relevant information and contact appropriate personnel. Follow established policies and resolve customer concerns to satisfaction of Company and customer.

Inspect customer complaints. Provide timely feedback to the Company regarding customer complaints.

Operate company vehicle with good judgment, obeying all laws and rules of the road.

Maintain an acceptable driving record.

Maintain assigned company vehicle in accordance with all policies and procedures.

On a daily basis, accurately complete all water technician paperwork (written and electronic) and have all supporting documents in order.

Satisfactorily complete daily check-out and check-in procedures in a timely manner.

Maintain IICRC certification in WRT/ASD.