Software Analyst (CRM)

Ledgent Technology is partnering with a local financial processing organization to identify a Software Analyst to facilitate the implementation of their new CRM system. This is a permanent position which will work remotely. Candidates must be local to the Minneapolis/St. Paul, MN metro area and must be eligible to work in the U.S. without sponsorship. Responsibilities

• Gather Business requirements to create and maintain business standards and nomenclature for new Customer Relationship Management (CRM) system
• Collaborate with System coordinators to map data and create workflows to ensure a smooth transition from legacy CRM
• Coordinate cross-departmentally to communicate business needs, requirements, project updates, and potential issues proactively
• Analyze data sets
• Design, test, and deploy new solutions
• After migration and implementation are complete, serve as administrator for the new CRM platform, providing support, documentation, and facilitating subsequent system updates, changes, and upgrades

Requirements

• Degree in technology or related field or related certifications or commensurate experience
• 3+ years of experience in IT, ideally with a focus in administration and software support
• Experience with database reporting
• Experience creating documentation for users
• Experience working with a variety of data file formats
• Analytical with attention to detail

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.