IT Operations Technician

Ledgent Technology is partnering with an industry leading architecture company to search for an IT Operations Engineer. The IT Operations Engineer is responsible for ensuring successful operations of enterprise-wide architectures and applications. This individual will be responsible for development and deployment of devices including server and storage architectures based on best practice design, configurations, and security policies. This position is a hybrid (3 days a week remote, 2 days a week on site). Candidates must be local to the MPLS area.

Responsibilities Include:

• Configure, install, and maintain infrastructure including desktop server, network, VoIP, and storage
• Estimate, plan, and execute infrastructure and application related projects.
• Analyze, plan, and document changes to improve performance
• Proactively monitor and resolve cyber security, quality and technical issues
• Participate in business incident and major incident management.
• Maintain and support enterprise-wide infrastructure and applications that align with overall business strategies
• Configure, install and maintain desktop images, for both physical and virtual servers and storage arrays.
• Measure duration of task related to size and scope and successfully execute related task
• Analyze server, VoIP and storage performance across the infrastructure
• Proactive monitoring of the network, server, storage, AD, Exchange, and database environments
• Setup and monitor cyber security tools and respond to alerts
• Determent appropriate actions based on necessary security alerts
• Incident and major incident management
• Partner with IT Teams to create and execute infrastructure needs.

Minimum Requirements

• BS; MIS, Computer Science or equivalent work experience required
• Level I - 2+ years and level II - 4+ years of progressive IT related experience
• Understanding of application, database, server, and operating system layers in an enterprise environment
• Basic understanding of network topology and monitoring
• Experience monitoring and adjusting file system and database capacity
• Clear and articulate communication skills at all levels of the organizationSolid verbal, written and presentation skills

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.