Visitor Services Supervisor

SUMMARY STATEMENT:

Coordinate and supervise the activities of the Sales Representatives, Operations Representatives, Support Associates, Information Specialists and Information Desk volunteers on a daily basis in order to ensure the smooth operation of the Museum's Box Office, Information Desk, venues, Special Exhibitions and public areas, as well as the satisfaction of visitor needs. Engage staff in the Museum's OKR and training programs and motivate staff to meet or exceed all service goals. Supervise and manage staff performance as needed. Represent the department, division, and Museum in order to maintain the integrity of the organization and to ensure good will with internal and external customers.

TO APPLY: https://www.applicantpro.com/openings/mos/jobs/2506279/MA-Massachusetts/Boston/Visitor-Services-Supervisor

RESPONSIBILITIES:

20,000 - 50,000 guests per week depending on the season.

Up to 15,000 guests per day during school vacation week / holiday periods or special exhibitions.

2,000 - 2,500 school children per day during the school year.

Up to 500 transactions by cashier, by day.

Schedule staff for all positions per day, 363 days per year

Coordinate activities of 15-40 employees (14-20 Volunteers) on a given day

Protect and manage bank of $40,000

Protect and prepare reports on daily receipts of up to $50,000 per day

Schedule includes some weekend and evening work, extended hours during summer, and requires coverage over peak periods including school vacation weeks and holidays.

WORK SCHEDULE:

This position is regular, full-time, 40 hours/week, with the following schedule:

Monday: 8:15am - 6:15pm

Tuesday: 8:15am - 6:15pm

Friday: 8:15am - 6:15pm

Saturday: 1pm - 11pm

REPORTS TO:

Manager, Visitor Services

MINIMUM QUALIFICATIONS:

High school diploma or equivalent with additional coursework preferred

3 or more years of Customer service experience

Demonstrated supervisory an/or staff leadership experience.

Demonstrated ability to motivate and develop staff in meeting sales or revenue goals.

Demonstrated customer service skills.

Proven communication skills, both written and verbal.

Proven math proficiency at a level necessary to reconcile daily sales and identify and correct discrepancies.

STARTING SALARY:

Exempt (Salaried) $50,000 - $52,000/year

BENEFITS:

Benefits for full-time, exempt (salaried) staff include: free parking, T accessibility, commuter spending account, 23 vacation days, 12 holidays, 10 sick days, medical, dental, and vision insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, a Museum Membership, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more!

VACCINATION POLICY:

Staff, interns, and volunteers will be required to show proof that they are fully vaccinated against COVID-19 as a condition of employment. The Museum will consider an exemption from the vaccine requirement if they are unable to get vaccinated due to a qualifying medical disability or a sincerely held religious objection. The Museum is not required to provide an accommodation or exemption from the vaccine requirement if doing so would pose a direct threat to others in the workplace or would create an undue hardship for the Museum.

The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.