Desktop Support Analyst

Job Details

  • ID#43592791
  • Address 02108 , Boston,

    Massachusetts

    Boston USA
  • Job type

    Permanent

  • Salary USD $48,000 - $60,000 48000 - 60000
  • Hiring Company

    iFuse Solutions

  • Showed24th June 2022
  • Date14th June 20222022-06-14T00:00:00-0700
  • Deadline13th August 2022
  • Category

    Et cetera

Desktop Support Analyst

Vacancy expired!

iFuse Solutions is looking for a Desktop Support Analyst in the Boston, MA area for the direct-hire role. The individual will apply basic helpdesk support skills, company policies, and procedures in a Desktop and Help Desk environment providing in-person, email, and inbound/outbound phone support. Incumbent must have a good understanding of the general/technical aspects of a Desktop and Help Desk Support. He/she will work on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment. Allocates own time efficiently and receives general instructions on all work. Scope:

  • Point of contact (POC) for feature/function and level one support problems originated by supported end-users.
  • Provide problem resolution via email response using Knowledgebase and templates.
  • Call tracking and reporting to ensure that problems are resolved within SLA parameters.
  • End-to-end problem ownership.
  • Provide end-user assistance
  • Incident management via tools provided by customers to include ticketing tools for which training is provided.
  • Support various Tier 1 platforms as directed by management/team lead(s).
Qualifications:
  • Education: Bachelor’s degree preferred, but Associates degree and/or consummate experience accepted.
  • May hold entry level certification(s) in field of work.
  • Typically, 1+ years of working experience in related fields or an internship.
  • Candidates must have Microsoft Office products knowledge and troubleshooting skills, to include: Office 2003 – 2010, Outlook 2003- 2010 and any incident management ticket tool prior usage.
  • Possesses the ability to successfully manage and prioritize concurrent task.
  • Ability to communicate well (orally and in writing) and work with client’s consumers/customers.
  • Positive attitude and work ethic.
  • Self-motivated.
  • Ability to work well alone or within a team setting.

Vacancy expired!