Network Engineer
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Description Robert Half Is hiring for a Network Engineer in the Baton Rouge area. This is a chance to join a well-established, rapidly growing team, that is working with cutting-edge technology.This role is responsible for network analysis and design, technology support, and client support. The resource will be required to provide top-level support for any network issues ranging from implementing new networks to troubleshooting outages for local and remote networks. Additional responsibilities include handling escalation support and service requests related to all supported technology including but not limited to: firewalls, routers, switches, security, wireless, and other connected systems· Technical support for networking such as WAN and LAN connectivity, routers, firewalls, wireless, and security.· Remote access solution implementation and support such as VPN/ZTNA· Understanding of DNS/DHCP· Ability to work with vendor support to resolve client issues· Experience with Command Line Interfaces to manage systems· IT Support relating to technical issues involving networks that support core business applications and operating systems.· Respond to and resolve alerts and tickets generated from the monitoring system and/or customer requests in a timely fashion.· Maintain accurate time and records in all service tickets as performed.· Maintain system configuration information within ticketing systems and ensure it is attached to relevant tickets.· Communicate with customers regarding ticket progress, changes, or agreed outages as needed.· Escalate service requests that require engineer-level support in a timely fashion to prevent a breach of SLA.· Work with all team members to implement and improve Company best practices.· Utilize central management tools to resolve customer issues with minimal customer impact.· New Client onboarding and documented in our systems. Requirements ·B.S. Degree, Computer Science, Engineering or equivalent education or training desired ·3-5 years of relevant experience as a network engineer including phone, remote support, and hands-on ·Excellent verbal and written communication skills ·Strong working knowledge of networking standards·Excellent Customer Service Skills ·Advanced troubleshooting skills ·Experience installing/configuring routers, switches, Access Points, VPNs, and firewalls (Fortinet, Palo Alto, Cisco, Aruba, Juniper)
Certifications: Actively working on one relevant certification track: ·Security+/ Network+/ CCNA/CCNP/JNCIA ·Fortinet, Palo Alto, Cisco Technology Doesn't Change the World, People Do.®Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.