Incident Manager

RESPONSIBILITIES:A Kforce client is hiring an Incident Manager in Louisville, Kentucky (KY).Summary:The Incident Manager drives technical support teams to recover services during periods of service disruption or outages to key technology platforms/applications. The Incident Manager work assignments are often straightforward and of moderate complexity.Responsibilities include: Monitors trends in incidents and issues Incident Manager makes decisions regarding own work approach, priorities, and follows direction Work is managed and often guided by precedent, documented procedures, regulations, and/or professional standards with some interpretationREQUIREMENTS: Bachelor's degree in Business, Computer Science, or a related field or equal experience Comprehensive knowledge of Microsoft Office applications, including Word, Excel, and Visio Experience in problem analysis and process documentation Experience working in cross-functional and/or collaborative teams Experience with Software Development Lifecycle and Waterfall or Agile Development Methodologies Establishes policies, processes, and systems for the implementation of a quality incident management process Understands own work area professional concepts/standards, regulations, strategies, and operating standards Must be passionate about contributing to an organization focused on continuously improving consumer experiencesKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.