Incident Manager

RESPONSIBILITIES:Kforce has a client that is seeking an Incident Manager in Louisville, KY.Summary:The Incident Manager drives technical support teams to recover services during periods of service disruption or outages to key technology platforms/applications. The Incident Manager work assignments are often straightforward and of moderate complexity.Duties Include: Incident Manager establishes policies, processes, and systems for the implementation of a quality incident management process Monitors trends in incidents and issues Understands own work area professional concepts/standards, regulations, strategies, and operating standards As an Incident Manager, you will make decisions regarding own work approach/priorities, and follows direction Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretationREQUIREMENTS: Bachelor's degree in Business, Computer Science, or a related field or equal experience Comprehensive knowledge of Microsoft Office applications, including Word, Excel, and Visio Experience in problem analysis and process documentation Experience working in cross-functional, collaborative teams Experience with Software Development Lifecycle and Waterfall or Agile Development Methodologies Must be passionate about contributing to an organization focused on continuously improving consumer experiencesKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.