IT Support Engineer
Vacancy expired!
Why this role?As IT Support Engineer you'll provide single point of contact for end users to receive support within the organization's desktop computing and technology environment. In this role, you'll be responsible for:
- Providing in-office and remote IT support for workstations, identity/access management, printers, peripherals, software tools, and cellular devices.
- Deploying, maintaining, and inventorying hardware, software, mobile devices, and conference room equipment.
- Identifying, managing, and resolving issues in a timely manner.
- Supporting and assisting colleagues and act as vendor interface to resolve issues.
- Collaborating with other Technology teams to identify and implement system improvements and enhancements.
- Collaborating with and assist other internal support groups, such as Systems Engineering and Security teams, as needed.
- Participating in on-call rotation as needed.
- Leading technical training events and employee onboarding activities.
- Contributing to department projects as needed.
- Updating and maintaining documentation in internal Knowledge Base.
- Providing exceptional communication and customer service skills
- Broad skill set to help end users with complex software and hardware issues and implementations, while maintaining a high level of customer service.
- Ability to work independently as well as part of a diverse team.
- Possess sound judgement when resolving system, hardware and software problems faced by end users.Troubleshoot problems accurately, exhibit grace under pressure, and possess a patient attitude to deal with a variety of situations and personalities.
- The ability to work irregular hours, listen attentively, speak calmly and document user problems comprehensively.
- The ability to communicate effectively (frequently, unambiguously, and professionally) with end users.
- The ability to work in a demanding technological environment with changing priorities and deadlines.
- Demonstrate all DHI Values in day-to-day interactions with team, leadership, and end users.
- Associates degree or equivalent experience preferred.
- 3+ years experience in a desktop support environment.
- Experience with incident management, problem management, and change management processes.
- Solid understanding of ITSM/ITIL concepts and delivery.
- Proven administration, management and troubleshooting abilities in the technology space, including Windows 10/11 operating systems, Active Directory, Mac OS, Microsoft 365.