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Client Director (Oracle EBS-Manufacturing)- FTE- Indiana

Job Details

  • ID#49552698
  • Address 47201 , Columbus,

    Indiana

    Columbus USA
  • Job type

    Permanent

  • Salary USD Depends on Experience Depends on Experience
  • Hiring Company

    Sunera Technologies

  • Showed26th March 2023
  • Date23rd March 20232023-03-23T00:00:00-0700
  • Deadline22nd May 2023
  • Category

    Manufacturing

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Client Director (Oracle EBS-Manufacturing)- FTE- Indiana

Vacancy expired!

Role: Client Director (Manufacturing)

Location: Columbus, IN (Local or open to relocate)

Job Type: Fulltime

Catchment Area:
  • Relevant MFG client’s portfolio management

Technical Skills:
  • Having exposure of Oracle EBS programs would be a value add.

Job Description & Key ResponsibilitiesProgram Management, Customer and Stakeholder management, Account Mining and Growth, Strong Client Engagement Skills, Strong experience in Oracle ERP (SaaS Fusion, Hyperion and OAC) preferred, Expertise on End-End Digital Transformations (Application Modernizations, DevOps).

Program Management/Delivery Excellence:
  • Own End-to-End delivery of all the tagged accounts. Solid experience in managing large teams is required.
  • Establish a strategy of continuous delivery and risk management that enables proactive decisions and actions throughout the delivery life cycle of all tagged accounts.
  • Own and Drive Weekly/ Monthly and Quarterly reviews.
  • Displaying a broad knowledge of contractual SLAs to ensure service delivery as per client expectations.
  • Maintains high customer satisfaction ratings that meet company expectations.
  • Effectively manage schedules and timelines - maintains timeline-bound project roadmap including long-term delivery forecast

Customer/Stakeholder Management:
  • Plan and Strategize for Account growth and establish a strong relationship with decision makers including CxO’s across LOB’s.
  • To have required Technical expertise to navigate customers towards Digital journey and effectively showcase/ explain ready to go market solutions or IP’s.
  • Manage customer relationships through regular communication with clients.
  • Drive Strategic meetings with key leadership (Monthly and Quarterly).
  • Improving customer service experience, create engaged customers and facilitate organic growth.
  • Taking ownership of customers issues and following problems through to resolution.
  • Get higher Customer satisfaction (CSAT) levels.

Account Growth:
  • Identifies opportunities for

    new business and account growth - $10M+

  • Quick to identify growth opportunities at the customer location and work with various stake holders, to define & deliver a proposal response.
  • Experience in growing the Gross Margins.
  • Work with the offshore team closely to efficiently progress the Opportunities from Proposal to Final stages.
  • Upsell and Cross Sell of various services.
GopalSunera Tech

Vacancy expired!