UCCE Consultant
Vacancy expired!
Title: UCCE ConsultantDuration: 2 yearsLocation: Chicago, IL (Remote)Rate: DoE Experience Required:L3/L4 level UCCE Architect/Advisor.At least 10 years of UCCE experience, installing and advanced configuration on Cisco UCCE platforms; technical knowledge of Cisco UCCE – ICM, CVP, CUIC, and Finesse
- Ensure that requirements for high availability are in place for the Cisco; Plans capacity needs; Manages design changes
- Lead design, integration, deployment, and maintenance of the technical infrastructure and services (all aspects of the technology lifecycle) in the UCCE/Dialer space
- Assess, design and document technical requirements supporting business needs; Develops implementation requirements for technical infrastructure and services
- Configure/troubleshoot/build profiles, etc. in a Cisco CUCM, UCCE solution
- Work with Cisco TAC and help guide managing the Contact Center Enterprise environment
- Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems; Escalation point for production support incidents and problems
- Works on problems of diverse scope and complexity
- Reviews or presents technology solutions to working teams, suppliers, and customers.
- Demonstrated ability to design, deploy, and troubleshoot UCCE issues including: reading logs, pulling logs from server platform; ability to coordinate problem resolution efforts with multiple resources (Vendors, Customers, IT)
- Experience with networking and how the UCCE and CUCM systems integrate on a corporate network.
- Experience with vCenter, ESXi, VMs
- Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content; Collaboration skills and attention to detail"