Job Details

  • ID#44939690
  • Address 60290 , Chicago,

    Illinois

    Chicago USA
  • Job type

    Contract

  • Salary USD Depends on Experience Depends on Experience
  • Hiring Company

    Talentfly

  • Showed17th August 2022
  • Date28th July 20222022-07-28T00:00:00-0700
  • Deadline26th September 2022
  • Category

    Et cetera

UCCE Consultant

Vacancy expired!

Title: UCCE ConsultantDuration: 2 yearsLocation: Chicago, IL (Remote)Rate: DoE Experience Required:L3/L4 level UCCE Architect/Advisor.At least 10 years of UCCE experience, installing and advanced configuration on Cisco UCCE platforms; technical knowledge of Cisco UCCE – ICM, CVP, CUIC, and Finesse

  • Ensure that requirements for high availability are in place for the Cisco; Plans capacity needs; Manages design changes
  • Lead design, integration, deployment, and maintenance of the technical infrastructure and services (all aspects of the technology lifecycle) in the UCCE/Dialer space
  • Assess, design and document technical requirements supporting business needs; Develops implementation requirements for technical infrastructure and services
  • Configure/troubleshoot/build profiles, etc. in a Cisco CUCM, UCCE solution
  • Work with Cisco TAC and help guide managing the Contact Center Enterprise environment
  • Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems; Escalation point for production support incidents and problems
  • Works on problems of diverse scope and complexity
  • Reviews or presents technology solutions to working teams, suppliers, and customers.
  • Demonstrated ability to design, deploy, and troubleshoot UCCE issues including: reading logs, pulling logs from server platform; ability to coordinate problem resolution efforts with multiple resources (Vendors, Customers, IT)
  • Experience with networking and how the UCCE and CUCM systems integrate on a corporate network.
  • Experience with vCenter, ESXi, VMs
  • Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content; Collaboration skills and attention to detail"

Vacancy expired!