Senior Technical Support Engineer

Job Details

  • ID#46191282
  • Address 60603 , Chicago,

    Illinois

    Chicago USA
  • Job type

    Permanent

  • Salary USD $48 - $50 per hour 48 - 50 per hour
  • Hiring Company

    The LaSalle Network

  • Showed03rd October 2022
  • Date13th September 20222022-09-13T00:00:00-0700
  • Deadline11th November 2022
  • Category

    Et cetera

Senior Technical Support Engineer

Vacancy expired!

LaSalle Network is currently partnering with a client, a packaging supplier of plastic, glass and metal containers, that is seeking a

Senior Technical Support Engineer to join their team. This position is based in Chicago and the person will be expected to be onsite but will be offered some remote flexibility. This is a contract-to-hire opportunity.

Senior Technical Support Engineer Responsibilities:
  • Identify, diagnose, research, track and resolve technical problems
  • Escalate issues and facilitate user assistance from third parties or other IT groups as needed
  • Deploy, manage and document a wide variety of devices and applications running primarily on Lenovo desktops, ThinkPad laptops, Apple mobile and computer devices and Polycom Telephony Equipment
  • Configure and repair workstations, laptops, dealer boards and blackberries on a timely and independent basis
  • Interact independently with end users and meet all assigned user support and IT project commitments
  • Regular activities include network engineering and troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/mobility administration, root cause analysis in problem solving and assistance in managing the daily activities of the department

Senior Technical Support Engineer Requirements:
  • Bachelor's degree is preferred
  • 5+ years of experience required with relevant skills
  • An ITIL qualification or familiarity with the ITIL framework is preferable but not essential
  • Technical certifications from either Microsoft, Cisco, VMware, Citrix, CompTIA, Apple, etc. are highly preferred
  • Excellent communication skills
  • Experience in programming/scripting with an emphasis on automation of engineering and administration functions
  • Experience with projects involving large scale desktop deployments
  • Willingness to travel on occasion to remote offices domestically and internationally
  • Display and apply knowledge of technologies including but not limited to: Apple OS/IoS, Office 365, WAN/LAN Technologies, SCCM, VM, Windows OS, Active Directory and PowerShell
If you have the experience listed above, possess a great attitude and are looking for a long-term opportunity with a stable and established employer, this is the role for you! If you are interested in learning more, please apply today! Thank you, Josh DizonSenior Project Manager - Technology ServicesLaSalle Network

Keywords and Related Terms: technical support , technical support engineer , IT support , Active Directory , SCCM , Windows , PC , desktop engineer #LI-STTS LaSalle Network is an Equal Opportunity Employer m/f/d/v. LaSalle Network is the leading provider of professional staffing and recruiting services. LaSalle has worked with more than 10,000 companies, ranging from Fortune 500s to start ups. With units specializing in accounting and finance, administrative, marketing, executive search, technology, supply chain, healthcare revenue cycle, call center, and human resources, LaSalle serves companies of all sizes and across all industries.

Vacancy expired!