Senior Information Technology Support Specialist

RESPONSIBILITIES:Kforce has a client in Burr Ridge, IL that is seeking a Senior Information Technology Support Specialist.Responsibilities: In this role, the Senior Information Technology Support Specialist will serve as contact in providing remote customer service and complex technical support to internal partners and vendors Act as a technical resource for other IT Support Specialists Provide second-level remote support of customers' software and minor operating system modifications requests Investigate, research, and resolve complex IT issues Respond to requests and document tickets in Service Now following the company's Information Technology policy and procedures The Senior Information Technology Support Specialist will perform software installations, upgrades, and configure customer-specific software Review team's current processes and recommend process improvements Update installation guides and workflow processes Collaborate with Information Technology teams to update workflow processes impacting multiple teams Identify training needs, perform new user IT training and communication of IT policies and standards to improve software performance and customer service Monitor service level agreements, perform scheduled departmental audits, and report findings to management As a Senior Information Technology Support Specialist, you will act as a technical resource for Information Technology support specialists and coordinatorsREQUIREMENTS: A+ Certified preferred Senior level experience ServiceNow Ticketing experience Experience with a large enterprise/corporate environment Excellent customer service/soft skills required Inventory management experienceThe pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.This job is not eligible for bonuses, incentives or commissions.Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.