Jr. Technical Analyst, Hardware

LaSalle Network is currently partnering with a financial organization in Vernon Hills, IL to identify a

Jr. Technical Analyst, Hardware to join their team. This is a contract-to-hire opportunity and requires the ability to work onsite in Vernon Hills, IL. The hours for this position are Monday-Friday (standard business hours).

Jr. Technical Analyst, Hardware

Responsibilities:

• Image End User laptops & desktops according to established documentation & standards
• Provide remote support for hardware installation (home & branch users)
• Plan and manage the annual refresh project of End User computers, including budget for following year
• Order new End User computers & peripherals in conjunction with procurement team
• Perform desk moves, hardware installations, and hardware disposal processes
• Manage the warranty repair cycle of End User hardware
• Maintain an accurate asset & consumable inventory through all changes and regular asset audits
• Create and manage work items according to documented processes & established SLAs
• Maintain Knowledge Base documentation updating current or creating new where appropriate
• MACD activities for End User hardware and software on local machines
• MACD activities for End User account administration, including new hire & termination requests
• Perform End User training both in organized classes/meetings and "on-the-fly" as required

Jr. Technical Analyst, Hardware Requirements:

• 1-2 years of hardware & technology support customer service experience
• Strong written, verbal, team interaction, and empathetic customer service skills
• Pragmatic and process-based approach to delivering support (ITIL foundation preferred)
• Ability to write concise, clear support documentation (KCS knowledge preferred)
• Ability to interpret a variety of technical instructions & apply solutions based on info obtained
• An eye for detail and minutia as they apply to daily activities and administrative duties
• Ability and strong desire to learn and develop knowledge of End User desktop & laptop technologies
• Knowledge/Experience of Microsoft Office 365, Citrix Virtual Desktop, Microsoft System Center software is a significant plus

If you have the experience listed above, possess a great attitude, and are looking for a long-term opportunity with a stable and established employer, this is the role for you! If you are interested in learning more, please apply today! Thank you,Josh Novekoff Project Manager - Technology Services LaSalle Network

Keywords and Related Terms: IT support, Active Directory, hardware, Windows 10, Office 365 #LI-CTTS