Support Specialist (Level 1)

RESPONSIBILITIES:Kforce's client in Boca Raton, FL is hiring a Software Support Specialist (Level 1) to provide best in class software support service to their expanding client base of EMR users. This is a great opportunity to be a part of an exceptional, fast-paced, positive, and growing medical software company.Your Role: Support Specialist will deliver an exceptional client experience by identifying and documenting client needs and issues; Answering incoming inquiries, effectively applying problem solving techniques, educating clients and following issues through to their successful resolution Provide consistent, professional, and high-quality client support to our client base through all available Support channels Follows established procedures to ensure client satisfaction and quality service delivery Communicate and collaborate across teams and departments to help solve issues As a Support Specialist, you will answer Tier 1 questions across assigned product(s) Escalates cases to T2/3 teams as appropriate Covers rotating late shift based on team size and needREQUIREMENTS: Bachelor's degree preferred 2+ years of experience providing software application support preferred, medical software application experience a plus Demonstrated expertise with evaluating, troubleshooting, and following-up on customer software application issues Previous customer service experience required; Call center experience a strong plus Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS Knowledge of bug tracking software such Salesforce and Jira Exceptional written, verbal, and interpersonal communication skills required Strong critical thinking and problem-solving skills Time management & organizational skills You must be technically savvy with an ability to easily learn new software Professional demeanor required Ability to provide some off-hours support, including occasional weekendsYou may be a great fit if: You possess a real passion for innovative solutions within Healthcare IT You are an amazing problem-solver with exceptional customer service skills, going above and beyond client expectations You are naturally curious about the way things work and have the distinct ability to pick up both software and medical practice concepts easily Ability to effectively prioritize and manage your timeKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.