Product Engineer / ServiceNow Consultant (ITSM) (100% Onsite from Day One)

Do you want to make an impact on the world around you? The work we do at Kyra Solutions directly impacts government entities and the citizens they serve. In Transportation, our solutions are designed to save lives on the roadways and in our Regulatory practice, we are designing solutions to make government digital for your accessibility. Kyra works hard to offer long-term growth potential, competitive wages, and continuous professional development for our employees.

Join Our TeamIf you are interested in furthering your career with Kyra and help us improve the way governments serve their citizens, please send your resume to jobs@kyrasolutions.com. Be sure to include salary expectation, availability, and contact information. You do not want to miss this opportunity!

TitleProduct Engineer / ServiceNow Consultant (ITSM) (100% Onsite from Day One)

Required Skills and Experience A minimum of 6+ years of experience in IT Service Management and basic Infrastructure Monitoring knowledge. Proficient with ITIL processes - Incident, Problem, Request, Change, Configuration, Knowledge Management, Event Management and CMDB. Preferably ITIL v3 Foundation certified at a minimum or above. Ability to attend workshops, design processes and documentation & Standard Operating Procedures. Ability to create presentations/demonstrations/training related to ITSM process enhancements. Ability to resolve product bugs/fixes by working with external product vendors and support. Experience with ServiceNow Implementation, ServiceNow Development and Administration. Experience with ITSM migration to ServiceNow from a different platform. Experience with monitoring tools. Ability to plan and execute upgrades and patches. Ability to manage update sets and import sets. Deep understanding of application scoping. Experience with SOAP and REST API development.

Primary Responsibilities Configuration and administration of solutions within the ServiceNow platform (ITSM and Asset Management) Provide technical insight in designing and supporting ServiceNow while aligning to Service Management standard methodologies. Build workflows from service owner requirements to support different business processes. Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs, and notifications. Managing CMDB health by using Discovery (or equivalent methods) to support Assets and Configuration. Ensuring the CMDB effectively supports other ITSM automation/processes such as Incident, Change, and Asset Management. Work with Configuration Management and Asset Management teams to deliver expanded Discovery functionality. Create views and reports as needed to illustrate service performance and demonstrate business value. Design and build integrations and process automation using ServiceNow Orchestration. Developing ServiceNow software solutions using JavaScript, Web Services, HTML and CSS. Strong technical aptitude and understanding, including ability to quickly learn new applications. Work with process managers to fully understand business functionality, pain points, and areas of improvements. Document, maintain and update policies, procedures, and controls for the operation of the ServiceNow platform and its SDLC. Work with teams to resolve support issues in ServiceNow.

Education Bachelors Degree in Computer Science, Information Systems, Engineering, or another related field. Or equivalent work experience.

Certification ServiceNow certification (ServiceNow Admin, ServiceNow Developer, CIS-ITSM or equivalent)

LocationBoca Raton, FL

DurationLong Term

Why Kyra? Founded in 1997, Kyra Solutions is a national leader of transportation technology and regulatory solutions in government. We specialize in the art and science of digital transformation in government. Our commitment to providing the highest level of service and tailored solutions has supported our consistent double-digit growth for over a decade. We are headquartered in the greater Tampa Bay area with other offices across Florida and an innovation center in Silicon Valley, CA.Because of our dedication to our employees, we have won one of the Best Companies to Work for in Florida 2 years in a row by Florida Trend magazine. Kyra has won other numerous awards including the coveted INC magazine’s one of America’s Fastest Growing Companies several years in a row. Kyra’s commitment to our employees, to best practices in project management and business analysis, and to solution development has led to our achievement in becoming the first Project Management Institute certified company in Florida. Our proven successful track record has resulted in several prestigious awards including the State of Florida's Diversity Business of the Year Award. We are proud to be a sponsor for the TaxWatch Productivity Awards and partner to Florida TaxWatch. Visit our website for more information.

Background & ReferencesVerifiable professional references will be required along with the resume; however, references will be checked/contacted after the interview and before the project starts. Level two background check will be done on the selected candidate for employment, criminal (State & Federal), education, and others as mandated by the client. Please make sure your resume and all other information provided are accurate. Any misrepresentation will mean permanent disqualification by the client. Equal employment opportunity employer.