Analyst, DTC Information Technology

REMOTE Sterling OMS Analyst needed for a Global Company, Inclusive Culture, Excellent BenefitsThis Jobot Job is hosted by: Tara LangfordAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $85,000 - $115,000 per year

A bit about us:A Fashion & Design industry leader with global reach.This company fosters a creative inclusive culture built around both employees and customers.They are forward thinking and promote and encourage inclusion within the workplace.

Why join us?Consistent Growth Opportunity with a company that's been around for more than 50 yearsWork-Life BalanceExcellent BenefitsInnovative Technologies & ResourcesEmployee Perks

Job DetailsPosition OverviewPoint of contact for all production issues and operational support status of all global ecommerce sites (as assigned) including related internal and third-party applications and services that support the ecommerce platform.Essential Duties & Responsibilities Log and track ecommerce platform production issues and see them through to resolution.Communicate effectively with e-Commerce development teams, business partners, and IT partners to prioritize, mitigate, resolve and report on root-cause.Leverage hands-on experience to lead team to triage and escalate issues to third level support as appropriate.Sterling OMS Alert and Exception monitoring to help manage day-to-day OMS activity and maintain system health.Salesforce Commerce Cloud (SFCC) Operational tasks including: user management/audits, job monitoring, application/release support.Work closely with the developers, release managers, and first-level service desk support team to facilitate acceptance and release of new systems and features.Deliver regular site performance reports daily, weekly and monthly.Track and gather data for measuring operational trends and identifying areas for improvement.Maintain quality service by establishing and enforcing organizational standards.Demonstrate the ability to complete multiple tasks under pressure.Maintain operational documentation and knowledge base to streamline incident resolution.Experience, Skills & KnowledgeProgressively responsible work experience in Computer Science, Information Systems, Project management or other related field.At least 3 - 5 years hands on technical experience in ecommerce or OMS development, software quality assurance or infrastructure environments.Knowledge of the ecommerce business model (i.e. Fulfillment/Shipping needs, Customer Service, User Experience, promotions planning, etc.) a plus.Sterling OMS and/or Salesforce Commerce Cloud experience required.Ability to interact effectively with internal business teams, at different levels of the organization.Strong organizational, time management, communication, process orientation and problem-solving skills with multiple clients/vendors/projects.Microsoft Office, JIRA experience.Self-motivated and results-oriented.Ability to work effectively individually and in a team environment.Excellent written and verbal communication skills.Willing to work flexible hours, as needed, to hit project deadlines or address production issues. Limited evening and weekend work is required.Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.