ServiceNow Administrator - Remote

Position: Technical ServiceNow Administrator Number of Openings: 1 Location: REMOTE Work Auth: Not open to sponsorship Duration: 12-month contract [with strong possibility for extension] Background check?: Y Vaccination required?: Y Duties:

• Develop clear and concise technical & process documentation

• Understand new ServiceNow features and unused module functionality to drive platform expansion and adoption
• Continuous review of new ServiceNow modules, other commercially available software to ensure the ServiceNow platform and tools remain current
• Plan, test, and implement version upgrades
• Executing advanced scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities
• Building and maintaining integrations using Web Services, JDBC, middleware
• Custom development, configuration and testing, including developing customizations in ServiceNow to meet project objectives and business needs
• Day to day support and maintenance of the ServiceNow platform, work with teams to develop solutions in ServiceNow
• Build requested items and task using workflows to manage process
• Work with teams to resolve support issues in ServiceNow
• Create and configure Business Rules, UI Polices, UI Actions, Client Scripts and ACL s
• Create and configure Notifications, UI Pages, UI Macros, Script Includes and Formatters
• Create reports and dashboards as needed
• Service operations and escalated support, assisting in the management of our ServiceNow service, including core configuration, user administration, core application administration and service administration and upgrades
• Manage the setup, administration and configuration of Field System Support applications and tools
• Work with Application SMEs to create and validate Service Maps for key applications
• Investigate technical solutions and coordinate with support teams to validate accuracy of the online support documentation
• Install and troubleshoot additional operating system software that is FSS specific to maintain the FSS Intranet site to support intra-department and inter-department communication
• Assist in the investigation and implementation of contact center infrastructure improvement efforts

Qualifications: ServiceNow system experience. Certification preferred Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, Jelly, CSS, PERL scripting, ), PowerShell Working knowledge of ITIL, SDLC, requirements gathering, user stories Knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, CSS, HTTP, ), PowerShell, SaaS applications, network operations (networks, protocols and email [SMTP, POP3]) Experience documenting code and system processes and procedures in a clear manner ITIL Foundations knowledge or certification