Customer Service Support Representative (HYBRID)

Job Details

  • ID#49530391
  • Address 19801 , Wilmington,

    Delaware

    Wilmington USA
  • Job type

    Contract

  • Salary USD Depends on Experience Depends on Experience
  • Hiring Company

    NetSource, Inc.

  • Showed24th March 2023
  • Date23rd March 20232023-03-23T00:00:00-0700
  • Deadline22nd May 2023
  • Category

    Customer service

Customer Service Support Representative (HYBRID)

Vacancy expired!

Please note that this is a 6-12 months contract position. The shift would be 8-4:30 & in hybrid mode, onsite on Tuesdays, Wednesdays, and Thursdays, work from home Mondays and Fridays.Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or assists trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. May be responsible for booking orders, upselling or cross-selling products and/or processing quotes. In a factory environment, order fulfillment activities may include monitoring inventories and coordination of delivery of factory products. Resolves problems by applying established policies, procedures and tactics. May require ability to read/write in one or more languages.JOB LEVEL DESCRIPTIONAcquiring knowledge of company policies, practices, and procedures.Learning technical requirements in area of responsibility.Routine tactical or administrative assignments with clearly defined objectives and limited discretion permitted.Scope of responsibility and duties increasing over time with proficiency.Tasks and processes are prescribed and monitored by supervisor.Communicates about routine matters within the team requiring little or no discussion.MINIMUM EDUCATION/EXPERIENCEHigh School Diploma/ GEDAt least 1 year of experienceApplicants must provide their phone number. Reference job number A3186.

Vacancy expired!