Agency Relations Coordinator

The Agency Relations Coordinator (ARC) is a liaison between Community Food Share and the Partner Agencies, a network of nonprofit organizations distributing food from Community Food Share. The ARC will assist in building and maintaining relationships with the Partner Agencies through on-site visits, trainings, regular communication, and general customer service. The ARC is responsible for setting up, organizing, and overseeing Community Food Share’s Agency Shop Floor (ASF). With support from the Agency Relations Manager (ARM), the ARC takes the lead on planning and assigning tasks, inventory management, and day to day oversight of the ASF. This position ensures that the staff and volunteers from Partner Agencies who shop the ASF always receive consistent and exceptional customer service. The ARC trains volunteers who help on the ASF and supports training other program volunteers as needed. This position is ultimately responsible for setting and managing the ASF and ensuring Community Food Share best serves its Partner Agencies.

This position is not eligible for remote work. A typical work week is Monday through Friday starting at 7:30 AM or 8 AM to 4:30 PM or 5 PM daily with a 30 minute or 1 hour lunch.

Essential Responsibilities

Daily, Weekly and Ongoing Responsibilities

-Prioritizes customer service and cleanliness and presentation of shopping areas, ensuring the ASF is ready for shoppers each day. Ensures products are organized, consolidated, and stacked well on pallets to allow for easy and safe shopping.

-Enforces program guidelines for partner agencies, staff, and volunteers. Oversees the day-to-day operations of the ASF.

-Maintains appropriate inventory levels to ensure proper product rotation and distribution to minimize waste and provide equitable amounts of food to partner agencies.

-Coordinates, directs, and trains volunteers as needed to assist with operations in the warehouse, including safe food handling processes and procedures. Communicates volunteer needs and concerns with Volunteer Department. Is the first point of contact for ASF volunteers.

-Demonstrates safety in use of manual/electric pallet jacks and other warehouse equipment.

-Plans for and collaborates with the ARM and the Director of Operations (DO) to ensure product is re-stocked and available before the floor opens each day.

-Responsible for ensuring all Primarius (inventory system) orders and transfers are completed correctly and in a timely manner.

-Conducts shopper orientations, ASF tours, and warehouse tours as needed for all new Partner Agencies, and produces regular updates and training for existing Partner Agencies.

-Responsible for communication between Partner Agencies and CFS including, but not limited to e-mail, hard mailings, and other Partner Agency communications.

-Manages the monthly Partner Agency reporting process, including but not limited to, providing template to Partner Agencies, validating returned data, communicating discrepancies, generating monthly, and quarterly, and year-end reports, interpreting results, and communicating back to Partner Agencies and Community Food Share staff when needed.

-Assists ARM in monitoring and evaluating each Partner Agency annually or bi-annually as described in policies and procedures, and each program site at least once every two years.

-Assists ARM in the allocation and distribution of Community Food Share's inventory of donated and purchased product

-Manages the distribution process by maintaining good communications with the programs/operations staff.

Experience

- Associate degree or bachelor’s degree in business, management, distribution, or other related field of study. Significant experience may be a substitute for education.

- One to two years’ experience and/or training in a warehouse environment.

- Experience with customer service strongly preferred.

- Experience supervising staff and/or volunteers strongly preferred.

- Experience with computerized inventory control and record-keeping preferred.

- Must possess a valid Colorado Drivers' license and maintain a good driving record and acceptable MVR.

- Must have reliable transportation.

Personable, flexible and adaptable to changing environment and work situations is a must for success in this position.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, stand, bend, kneel, push, pull, stoop, climb ladders, balance, walk for extended periods of time; use hands to finger, grasp, carry, handle, or feel; reach with hands and arms above the shoulder; be able to taste and smell; and hear with or without aid. The employee may lift, leverage, and/or move up to 50 pounds repetitively. Some light travel with mobile pantry operations, or other business-related needs could be required. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and distance vision.

The physical demands described here are representative of those to be met by an employee to successfully perform the essential functions of this job. This listing may not cover all conditions an employee may encounter in the performance of the essential functions of this position.

Health Related Event Protocol

The Health-Related Event Protocol is in effect anytime required by federal, state or local health orders, or as required by the organization for public safety.

Special Workplace Precautions: In accordance with CDC and Boulder County Public Health Department recommended health and wellness precautions, Community Food Share may implement the following:

- Masks which properly cover the nose, mouth and chin are required while inside the facility at all times except while in private offices. Cubicles are not considered private offices.

- 6-foot social distancing is required in all public and private areas of the facility.

- Gatherings/meetings are limited to a size which allows for distancing within the space designated for this meeting.

Community Food Share does not require proof of vaccination, however donor and agencies may require proof of vaccination status before entering their facility. Masking may be required in these situation as well as proof of vaccination.

Work Environment

Community Food Share operates in a working warehouse environment. Most of these duties (about 70% of the employee’s time) may be performed within the warehouse setting, wherein standing, carrying, pushing, pulling, and walking for long periods of time may be expected. While performing some of the duties of this job, the employee may be exposed to wet and/or humid conditions and moving equipment. The employee may be exposed to high, precarious places; outside weather conditions; and extreme cold in the walk-ins. The noise level in the work environment is usually moderate but may be loud with machinery and equipment in operation. About 30% of the duties of this position may be performed in an office setting, wherein the employee could be required to sit for long periods and operate computer and telephone equipment. Travelling to and from Partner Agency program sites, or for other business-related needs, may or may not be in company vehicles.

The work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. This listing may not cover all aspects of the warehouse/office environment which an employee performing the essential functions of this position could encounter.

Pay for this position starts between $20 and $22 per hour depending on experience.

Community Food Share offers a rich suite of benefits for its full-time employees, including, 

- 20 paid vacation days per year 

- 9 paid Holidays 

- 8 paid sick days per year with annual rollover 

- 1 personal day per year 

- 95% company paid health insurance 

- 100% company paid dental insurance 

- 100% company paid life and short-term disability insurance 

- Voluntary vision insurance 

- Matched SIMPLE IRA vested at 100% from day 1 

To apply, please send a resume with your current work experience to our email.