Support Engineer

Support Engineer - PST Time Zone Only - $90kThis Jobot Job is hosted by: Kaylee MalloryAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $50,000 - $90,000 per year

A bit about us:We are Germany's leading Transactional Experience Partner (TXP). We create digital experiences that engage your customers and achieve sustained success for your business. We understand the challenges facing companies today and in the future. New technologies are forever spawning new markets and revolutionizing the economy. At lightning speed. With more than 20 years' experience in digital business, diva-e is the innovation partner for leading companies and love brands.

Why join us?Our application management team ensures the running of our complex digital projects at several diva-e locations. The team of more than 50 people supports several technologies in the eCommerce area such as Spryker, SAP Commerce Cloud, Intershop, as well as CMS systems Adobe, Bloomreach, Hippo, First Spirit and individual developments. Enjoy awesome perks like:

• Flexible working hours
• Medical coverage
• 401k
• PTO
• and more!

Job DetailsAbout the job: As part of our support team, you will be jointly responsible for the operation of complex application landscapes, some of which are operated by the company itself and some of which are provided by software vendors as PaaS solutions. You qualify incoming tickets, analyze, and decide whose responsibility the task lies and route it accordingly. You accompany the ticket lifecycle from start to finish and drive the resolution of the ticket. You will work closely with our cloud engineers, development teams, and PaaS providers. You will support the preparation and accounting of reports and service certificates.Skill Set Needed You are an empathetic team player. You have a technical understanding or are willing to acquire it to get to know our customers and their systems. You know DevOps concepts and the ITIL framework and have internalized its processes. Certification preferred, but not required. Ideally, you have already worked with ticket systems such as Jira or ServiceNow. If not, we'll show you how.Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.