L4Strategic Technician
- Category: Technical support
- Deadline: 19th October 20222022-10-19T00:00:00-0700
- California
Vacancy expired!
eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.We currently have a new opening for a qualified L4 Strategic Technician to join a successful technology company for an onsite position.Responsibilities:
- Backfill as needed in whichever group is shorthanded.
- This includes PCLD, ITSC, VC, NBS, LC and SDI.
- Installing and configuring OS on client systems
- Migrating client data to new systems
- Picking up surplus equipment from users
- Preparing old equipment for re-dispositioning and e-waste handling
- Processing and testing failed systems returned from clients.
- Ensuring all client inventory assets are stored and distributed in a clean and professional manner
- May be required to perform client or interdepartmental deliveries
- Daily and Quarterly Preventative Maintenance Checks in the Conference Room environment
- Daily updates in the database of record, both online and offline
- Monitoring of online queues to assist customers with break / fix and meeting support requests
- Assisting with large deployment or renovation projects
- Server landing / decommission
- Landing preparation
- Rail/hardware installation
- Cabling
- Remote management setup
- Prep for shipping if needed
- Designate parts identified for waterfall usage
- Proper Hard Drive handling and disposal
- Unboxing / boxing of servers, ISM paperwork for shipments
- Provide Escort Service for vendors / techs
- Maintain ISMP ticketing system
- RFID application / scanning, inventory labeling
- Help transport HW from lab to lab
- Help deploy new tool PC's
- Help disposition old HW
- Help audit machine hostnames, serial numbers, network TO drop information
- Help update asset records, fix and maintain inventory
- Help clean up old lab and storage spaces
- Help sort re-use parts for stock
- Help monitor the queue for the "Acronis backup failure tickets and re-run the manual backups and apply standard fix if they continue to fail
- Putting OS on non-IT supported systems
- Break / fix support of software / hardware issues
- Managing and updating ISMP
- 3+ years technical experience desired
- Must be willing to travel between buildings using personal car / foot
- Must be able to work independently and be flexible
- Must be able to lift 35 lbs. solo
- May be required to walk / sit / stand / crawl / kneel for extended periods
- Must have excellent customer service skills and excellent written / verbal communication skills.
- Requires knowledge of Microsoft suite (Outlook, Excel and Word primarily), Windows 8 and Windows 10.
- Technical certifications a plus