IT Support Analyst
- Category: Et cetera
- Deadline: 27th August 20222022-08-27T00:00:00-0700
- California
Vacancy expired!
Overview: An onsite resource for Managed Service Provider to provide general PC and IT Infrastructure support for the various units within a local Police Department, ie. Administration, Records, Dispatch, Traffic, Patrol, Detectives, Evidence, and Jail
- Desktop and Laptop setup and troubleshooting along with driver/firmware maintenance
- Active Directory user management, Exchange email setup and maintenance
- File Sharing setup and user permission management
- Patrol Car Panasonic Toughbook setups, Verizon Cellular/Netmotion VPN Connectivity and application troubleshooting
- Coordinate with Internal IT staff on any current projects or items needed
- Liaise with Dispatch supervisor for various ongoing Phone System projects, and user issues
- Deepnet Multifactor user maintenance, and troubleshooting
- Tyler Technologies NWS user maintenance and application support – Records Management, Dispatch, Cashiering and Mobile app, leveraging Tyler Support if needed
- Sentinel One Antivirus deployment and PC maintenance
- Proofpoint Spam Filtering support and user maintenance
- Wireless AP deployment and connectivity troubleshooting
- Shoretel Voip Phone System user maintenance and troubleshooting
- Faxfinder software setup and troubleshooting
- Network Printer/Print Server Troubleshooting
- Isonas Security Door Access User Maintenance
- Laserfiche Records Management Application user management and scanner troubleshooting
- DVR recording capture and retrieval
- High school diploma or GED.
- Experience working with PD a Huge Plus.
- 2-4 years of experience with large (>300 users) environments.
- Strong written and verbal communication skills.
- Ability to travel at times to remote locations with little notice.
- Ability to work under the pressures of a dynamic and fast-paced environment.
- Ability to work extended hours, nights, weekends, non-traditional business hours during the week and rotating on-call duties.
- Ability to develop effective working relationships with all levels of personnel in a time-sensitive, high pressure environment.
- Strong telephone support skills.
- Ability to learn and retain knowledge of new technology and software quickly.
- General understanding of telecommunications infrastructure and operations.
- Writing, typing, reading, speaking, hearing, seeing, sitting, bending, reaching, lifting up to 50 lbs.