Desktop Technician - Apple/Mac Specialist

DISYS has an immediate opportunity for a Level 2 Desktop Technician with strong Mac skills to support our premier aerospace customer. The Desktop Technician - Apple/Mac Specialist will provide various services as a member of the desktop support / break-fix team. The Desktop Technician will:

• Be responsible for providing maintenance of computing devices, associated peripherals, and approved software, and shall install and maintain hardware and software on those devices and associated peripherals
• Install all upgrades (memory, hard drives, etc.) and peripheral devices
• Provide the appropriate office support to coordinate and schedule new equipment installations
• Monitor and update ServiceNow to ensure that all Service Level Agreements (SLAs) are met and make updates to ServiceNow asset records
• Assist in coordinating, scheduling, and performing relocations and re-installations of equipment
• Perform periodic physical audits of end user computing devices to compare with ServiceNow records (deployment location, storage location, and assignee information)

JOB SPECIFIC REQUIREMENTS AND SKILLS:

• Minimum five (5)years' experience in an IT support role, preferably as a Desktop (Desk Side) or Help Desk technician focusing on the Apple/Mac technologies including intermediate to advanced knowledge:
  • Supporting enterprise level Mac's (primary) and Windows PC's (secondary).
  • McAfee suite of security products (i.e. ENS, DLP, MDE)
  • Hardware support experience (i.e. swapping hard drive, fan, motherboard)
  • Troubleshooting HP systems
  • Maintaining and troubleshooting VoIP devices (i.e. Cisco Call Manager/Unity)
  • Installing/supporting/ troubleshooting Mac (primary) and Windows (secondary) OS devices, MS Office, network connectivity issues, etc., and perform system (re)imaging using LANDesk or other imaging technologies
  • Data transfers using USMT
  • ServiceNow or other ticketing system
  • Inventory management, shipping and receiving, asset management to include: warehouse processes for shipping/receiving packages, asset tags, unboxing, return merchandise authorization (RMA) tracking.
• Possess good verbal and written communication skills with a high focus on customer service
• Experience in leading technicians and/or administrators
• Possess ability to provide solutions to user problems to ensure user satisfaction and productivity
• Advanced understanding of service delivery framework
• Ability to plan and prioritize work assignments to meet deadlines/SLA's in a fast-paced environment without supervision

This position requires an active Department of Defense security clearance at the Secret level or ability to obtain and maintain the clearance

U.S. citizens only are eligible for security clearance and this position

EDUCATION:

• High School Diploma required; college coursework in IT studies preferred
• IAT Level-1 Technical Training Certification (e.g.: CompTIA A+) within 90 days of hire; Security+ ce preferred

PAY SCALE:

• $32.01/hour to $37.66/hour, commensurate with experience

OVERALL REQUIREMENTS:

• U.S. Citizen
• Submit/Pass a 10-year Dept. of Defense background check, criminal history, drug screening, and fingerprints
• Valid driver's license/Real-ID with clean driver's history
• Applicant must have a strong work ethic, be extremely organized and detail-oriented, be a self-starter with excellent time-management, problem solving, and multitasking skills
• Applicant must have excellent front-facing / face-to-face customer service skills
• Problem solving skills from active listening to, and educating, customers through resolution and a set of delivery expectations
• Position may require ability to sit, stand, walk extended distances, bend, stoop, squat and lift to 35 lbs. from the floor to desktop for extended periods of time

Digital Intelligence Systems, LLC (DISYS) is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.