IT Desktop Support

DPP Tech is hiring an

IT Desktop Support for our client in Phoenix, AZ.

Must be able to work onsite at the office in Phoenix.

About the Role:

• Provide first level support for all end-users.
• Troubleshoot and resolve hardware, software and voice/data communication systems issues.
• Escalate calls when appropriate.
• Write concise, informative tickets.
• Follow up on all tickets in a timely manner and follow through to resolution.

Required Skills:

• Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies.
• Excellent customer service, verbal and written communication skills.
• The ability to multi-task, prioritize and work under pressure.
• Must be willing to work flexible hours when appropriate.
• Prior customer service, call center or help desk experience.

- About Us: DPP TechDPP Tech is a technology consulting and staffing services company based in the San Francisco Bay Area. We work with direct clients only – our resumes are not submitted into portals, but go directly to Hiring Managers. We offer benefits, including 401K, sick leave, and medical insurance, and provide direct deposits via Paychex.