Job Details

  • ID#45407581
  • Address 85280 , Tempe,

    Arizona

    Tempe USA
  • Job type

    Contract

  • Salary USD Depends on Experience Depends on Experience
  • Hiring Company

    IT-SCIENT

  • Showed03rd September 2022
  • Date02nd September 20222022-09-02T03:00:00-0400
  • Deadline01st November 2022
  • Category

    Et cetera

Desktop Support

  • Category: Et cetera
  • Deadline: 01st November 20222022-11-01T03:00:00-0400
  • Arizona

Position: Desktop Support

Location: Tempe, AZ

Duration: Long Term

Job Description:
  • Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
  • Primarily provides Tier 1 level support; may provide Tier 2 level support as needed.
  • Escalates problems and issues to a higher level of support as needed. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
  • Processes timely and accurate information to ensure compliance with vendor warranty requirements.
  • Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
  • Adheres to client policies and procedures while maintaining the integrity of the customer’s data.
  • Maintains and updates work order tickets in client’s ITSM tool.
  • Coordinates across multiple departments/vendors to provide support.
  • Represents Wipro in a professional and businesslike manner and communicates effectively with customers and associates.
  • Interacts with the customer when responding to technical questions or requests for information.
  • Maintains regular attendance.
  • Other duties as assigned by management.

Contact Details:

Nitesh Kumar

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