Desktop Support
Vacancy expired!
Position: Desktop SupportLocation: Tempe, AZDuration: Long Term Job Description:
- Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
- Primarily provides Tier 1 level support; may provide Tier 2 level support as needed.
- Escalates problems and issues to a higher level of support as needed. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
- Processes timely and accurate information to ensure compliance with vendor warranty requirements.
- Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
- Adheres to client policies and procedures while maintaining the integrity of the customer’s data.
- Maintains and updates work order tickets in client’s ITSM tool.
- Coordinates across multiple departments/vendors to provide support.
- Represents Wipro in a professional and businesslike manner and communicates effectively with customers and associates.
- Interacts with the customer when responding to technical questions or requests for information.
- Maintains regular attendance.
- Other duties as assigned by management.