IT Desktop Support Technician

prosource.it is a global IT Managed Service provider working with Medium to Enterprise level, global clients and looking for an

IT Desktop Support Technician who is interested in joining a global, enterprise level team who are delivering technical solutions to our internal business partners to drive processes and meet business requirements.We understand that we need exceptional talent to accomplish our mission - therefore we place great emphasis on the people component of IT, and we strive constantly to attract, develop, and retain the best people. We cultivate an ethos and environment within which our people are focused, nurtured, and continually challenged to develop and improve their competencies in a fun and rewarding culture.

BENEFITS

:To all our fulltime staff members, we provide an exceptional benefits package, including medical, dental, vision, long term disability, short term disability, 401k contribution, paid holidays, and PTO.

OVERVIEW:We are looking to hire a skilled IT Desktop Support Engineer to join an established team, that supports one of our

major oil and gas customers. The team provides L1 and L2 IT support for a large number of users within the Anchorage facility, as well as remote support for those further afield

RESPONSIBILITIES:

• Diagnose and resolve IT incidents. Some examples include:
• Printer related issues
• Connectivity
• Software related issues
• Operating system
• Installation of peripheral components
• AV/VC configuration and problem resolution
• Installation of software packages and minor remediation
• Escalation to appropriate party where appropriate
• Ownership of issue

REQUIREMENTS:An effective Desktop Support Specialist must be great at communicating with customers in person and over the phone. They should also empathy, patience, and skill to understand and resolve the customer s problem.Customer service is a key component of success. As is critical thinking, and strong problem-solving abilities.

THE IDEAL CANDIDATE WILL HAVE:

• 1-5+ years of IT Desktop Support experience
• BSc in Computer Science or relevant field
• Strong communications skills
• Highly customer focused
• Highly motivated, self-reliant, problem solver
• Enthusiastic with a questioning and challenging attitude
• Strong problem-solving abilities
• Ability to make rational decisions under pressure
• Proven ability to work within a team

BENEFICIAL BUT NOT REQUIRED

• Hardware/software roll outs
• Executive level IT support

EMPLOYMENT DETAILSLocation: Anchorage AlaskaHours: 40 hours per weekModel: Hybrid working, 2 days onsite a weekStart Date: 3rd April 2023Engagement: W2Salary: $65k - $75k depending on experience

Applicants for employment in the US must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the United States. Applicants are also expected to provide references upon request.