Front End Clerk

Reports to: Front End Manager

Position Summary: To provide friendly, upbeat customer service to all member-owners and customers with their purchases while maintaining a safe, positive and hazard-free work environment.

Essential duties and responsibilities

Operate cash register

Process customer purchases promptly and accurately using correct PLU's for produce and bulk items

Process customer payment accurately and efficiently, in accordance with established policies

Promote Member/Ownership benefits with non-member/owners

Become familiar with co-op policies in order to answer customer questions. Refer unresolved questions or problems to Front End Manager or Lead Cashier.

Communicate co-op special events to customers

Alert Management of potential shoplifters, disorderly customers or other emergencies.

Customer Service

Maintains a pleasant helpful relationship with customers and co-workers

Provide prompt friendly customer service

Encourage and answer all customer suggestions, requests and complaints

Know store layout and be aware of products in all departments Department Maintenance

Handles company funds with accuracy

Correctly rings in items at the register

Stock items as assigned

Keep the register area in a clean and orderly condition

Collect grocery carts from the corral as needed

Inform Front End Manager of equipment repair and replacement needs

Assist with quarterly inventory

Assist with stocking, cleaning and facing the store.

Perform other duties as assigned by Front End Manager, Manager on Duty, or General Manager.

Qualifications

A minimum of 12months experience.

Flexible with schedule needs (opening hours shift/closing shift) , can work on weekends.

Dedication to ensuring the customer has the best possible experience

Organized, meticulous attention to detail

Basic computer skills (Microsoft Word, Excel)

Familiarity with POS systems

Excellent Communication skills

Ability to project a friendly, outgoing personality

Ability to lift 25 + pounds

Ability to stand for long periods

Regular, predictable attendance

Capable of working independently and motivating self and others

Ability to handle stressful situations in a calm, effective manner

Excellent cashier and money-handling skills

Willingness and ability to learn and grow to meet changing requirements of the job

Familiarity with natural foods, the grocery industry or cooperatives.